At Cobba, we are happy to offer you a refund or exchange for change of mind on most products. The following change of mind time frames apply:
* 3rd party stockists: 30 days from date of purchase
* Online (Australia): 30 days from date of delivery
* Online (International): 35 days from order placement.
Subject to the Consumer Guarantees outlined below, products returned for change of mind within the above time frames can be returned for an exchange or full refund subject to the following conditions:
* Proof of purchase is accompanied with the returned merchandise;
* The merchandise is unworn, unwashed, unused and in its original condition with all tags and Cobba bags intact.
Exceptions to our change of mind policy
Our change of mind policy does not apply to the following merchandise:
Personalised items cannot be returned for a refund or exchange for change of mind.
Please email email@example.com to let us know. Please note that original shipping fees are non-refundable, and return costs are the customer’s responsibility.
If you believe that your product is defective and you are the original purchaser, please take a moment to read Cobba Shorts Warranty (link below).
Cobba Shorts Warranty
Please ensure that you read our warranty information thoroughly and contact us at firstname.lastname@example.org with supporting images. Otherwise, your claim may be denied or asked for more information, which will delay the turnaround time.
Once we have received your inquiry we will be in touch within 7-10 business days with an outcome to your warranty request.